Privacy Policy

Under this privacy notice (hereinafter the “Notice”), Clearstream (hereinafter “We” or “Us”) informs you how We process your personal data. Your personal data means any information relating to you (hereinafter the “Personal Data”), such as name or contact details.

We pay special attention on the processing of Personal Data in accordance with the General Data Protection Regulation EU 2016/679 (“GDPR”) and applicable national data protection laws.

1. Controller

1.1. Our identity and contact details

We are:

Clearstream Banking S.A.
42, avenue JF Kennedy
L-1855 Luxembourg
Luxembourg
Phone: +352-243-0
Email: web@clearstream.com

1.2. Contact details of data protection officer

Data Protection Officer
Clearstream Banking S.A.
42 Avenue JF Kennedy
L-1855 Luxembourg
Luxembourg

or send an email to: dataprotection@clearstream.com

If you have further questions regarding data protection and privacy of your personal data at Clearstream Banking AG please contact:

Data Protection Officer
Clearstream Banking AG
Mergenthalerallee 61
65760 Eschborn
Germany

or send an email to: dataprotection@clearstream.com

If you have further questions regarding data protection and privacy of your personal data at Clearstream Banking S.A. Singapore Branch please contact:

Data Protection Officer
Clearstream Banking S.A. Singapore Branch
9 Raffles Place
#55-01 Republic Plaza
Singapore 048619
Republic of Singapore
Telephone: +65 65971623 

2. Purpose, Categories of Personal Data, Legal Basis and Retention

2.1. Categories of your Personal Data and purposes of Our processing

We process the following categories of your Personal Data for the following purposes:

2.1.1. Name, address, telephone number or email address if you wish to make direct contact with us, register for a newsletter or a closed user group. Which data is collected in the various entry masks depends on the individual entry fields. Mandatory information fields will be marked accordingly. All other information shall be voluntary, and;

2.1.2. web servers will only store the shortened address of your internet service provider (i.e. the shortened IP address), the name of the website from where you visit us, our websites that you retrieve, the used web browser type and the date and duration of your visit. Any relation to an individual person is not established due to the shortened IP address.

2.2. Legal basis for Our processing of your Personal Data

Our processing of your Personal Data is allowed by law. The legal basis is:

2.2.1. As to the processing of your Personal Data under Section 2.1.1.: The legal basis for processing of Personal Data for personalised services is Art. 6 para. 1 lit. (b) of the GDPR permitting the processing of your Personal Data for the purposes of providing Our personalised services to you.

2.3. Do you have to provide your Personal Data to Us?

The provision of your Personal Data is necessary to access the protected areas of this website which is limited to members of Our customer groups, to make direct contact with us, or to receive a newsletter. This means that you are obliged to provide your Personal Data to Us as part of a user registration process when making use of these options. Such Personal Data remain under your control at all times via the “My Profile” facility. Your user account can be viewed or modified at any time by you, the account owner.

The consequences if you do not provide your Personal Data to Us are that the respective service offered may no longer be available.

2.4. Do We make automated decisions on you?

We do not make any automated decisions solely on automatic processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

2.5. Retention periods

The period for which your Personal Data will be stored by Us is shown in the table below:

Personal Data

Retention Period

Name, address, telephone number or email address

As long necessary to carry out our relationship with you.

Shortened IP address

The shortened IP address will then be deleted without delay as soon as it is no longer required.

3. Transfer of Personal Data to Third Parties

We will not transfer your Personal Data to third parties except such transfer is permitted by law or you have explicitly consented to the transfer.

We may transfer your Personal Data to public authorities where this is required by the applicable law. A transfer of your Personal Data is also permitted if there is a suspicion of a criminal offence or the abuse of the services offered on our website. In this event, We shall be entitled to transfer your Personal Data to the criminal prosecution authority.

Otherwise, your personal data will be stored exclusively in our database and on our servers, or on those of our commissioned data processing providers. We will only share your Personal Data with other controllers for their own purposes such as cooperation or advertising partners under the condition that you explicitly and voluntarily agreed to such transfer of your Personal Data; in this case, we will obtain your consent separately from this Notice.

4. Advertising

The advertising published on our website may be based on cookies placed on your computer, in order to adjust advertising for products and services based on your individual interests. These cookies collect data on the utilisation of the websites in anonymised form and do not permit profiling.

You can inactivate the cookie option in your browser. Please find an information on how to change your browser here:

5. Google Analytics

On the basis of our interest in the analysis and optimisation of our online offer within the meaning of Art. 6 para. 1 lit. f. GDPR We use Google Analytics, a web analysis service of Google LLC ("Google"). Google uses cookies. The information generated by the cookie about the use of the online offer by users is in general transferred to a Google server in the USA and stored there.

Google is certified under the Privacy Shield Agreement and thus offers a guarantee to comply with European data protection law (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

Google will use the information on our behalf to for example evaluate the use of our online offer by users and to compile reports on the activities within this online offer. Pseudonymous user profiles can be created from the processed data.

We use Google Analytics only with IP anonymisation enabled. This means that Google will shorten the IP address of users within Member States of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

The IP address transmitted by the user's browser is not merged with other Google data. Users can prevent the storage of cookies by setting their browser software accordingly; users can also prevent Google from collecting the data generated by the cookie and relating to their use of the online offer and the processing of this data by Google by downloading and installing the browser plug-in available under the following link: http://tools.google.com/dlpage/gaoptout?hl=en.

Further information on data use by Google, possible settings and objections can be found in Google's data protection declaration (https://policies.google.com/technologies/ads) and in the settings for the display of advertisements by Google (https://adssettings.google.com/authenticated).

Users' personal data will be deleted or made anonymous after 14 months.

6. Webtrends Analytics

This website uses Webtrends Analytics, a web analysis service provided by Webtrends EMEA Acquisition Ltd. / Webtrends Inc. ("Webtrends"). Webtrends uses cookies that are stored on your computer to collect anonymous data on how our website is being used. The information We collect helps us to adapt our website to the needs of our visitors.

Webtrends stores information about the pages you visit on our website, how long you spend on each page, how you got to the site, and how many times you have accessed our site.

Webtrends deletes client data, including backups, within ninety (90) days following termination of the agreement. Webtrends leverages data collection centers in Australia, Netherlands, and the United States. All data is processed and stored in the United States.

You can opt out of receiving cookies from Webtrends by following the instructions at: https://ondemand.webtrends.com/support/optout.asp.

7. Your Rights

Under applicable data protection laws, you have rights

  • of access to, rectification of, and/or erasure of your Personal Data;
  • to restrict or object to its processing;
  • to tell Us that you do not wish to receive marketing information; and
  • (in some circumstances) to require certain of your Personal Data to be transferred to you or a third party, which you can exercise by contacting Us at the details set out at the beginning of this Notice.

To the extent our processing of your Personal Data is based on your consent, you also have the right to withdraw your consent, without affecting the lawfulness of our processing based on your consent before its withdrawal.

To exercise your rights, you can contact Us as set out in Section 1.1above. You can also lodge a complaint about our processing of your Personal Data with a data protection authority.

8. Data Security

Clearstream and our web operator, ]init[ AG für digitale Kommunikation Köpenicker Str. 9 10997 Berlin, use appropriate technical and organisational security measures in order to protect the data We have under our control against accidental or intentional manipulation, loss, destruction as well as access by unauthorised persons. Our security procedures are continually enhanced as new technology becomes available.