Shareholder Identification Disclosure Requests: Non-STP process


Clearstream Banking1 would like to inform customers about specific Shareholder Identification Disclosure Requests that cannot be handled on STP basis in ISO 20022 format.


The STP processing of Shareholder Identification (SI) Requests within Clearstream Banking is based on the SMPG guidelines for the messaging format, as well as on the usage of the SWIFTNet FINplus service for the exchange of messages, as recommended by ECSDA.

Clearstream Banking is receiving SI Requests not following the SMPG guidelines and ECSDA recommendations which, hence, cannot be handled on a STP basis and require manual intervention. In order to inform customers of the impacted requests, Clearstream Banking has published a list of those requests, which will be updated on a regular basis.

Impact on customers 

Shareholder Identifications (SI) requests that cannot be handled STP are forwarded to customers via MT564 DSCL MAND messages. As the ISO 20022 format cannot be applied, these requests will not be displayed in the SI module in Xact Web Portal. Customers will therefore need to check the receipt of MT564 DSCL messages accordingly. This process will remain in place until when all requests will be handled according to the SMPG guidelines and ECSDA recommendations.

Further information

Clearstream Banking is looking into alternative solutions to provide such messages in ISO 20022 format. We will contact you as soon as more information becomes available.


1. Clearstream Banking refers collectively to Clearstream Banking S.A., registered office at 42, avenue John F. Kennedy, L-1855 Luxembourg, and registered with the Luxembourg Trade and Companies Register under number B-9248, and Clearstream Banking AG, registered office at 61, Mergenthalerallee, 65760 Eschborn, Germany and registered in Register B of the Amtsgericht Frankfurt am Main, Germany under number HRB 7500.