Canada and U.S.A.: Suspension of physical security processing services


Clearstream Banking1 has been informed by its custodians, Citibank N.A. New York and RBC Investor & Treasury Services (RBC I&TS) that effective


physical security processing services in the U.S.A. and Canada will be suspended until 30 March 2020 in the U.S.A and until further notice in Canada, due to the impact of the COVID-19 virus.

Impact on customers


DTC is suspending all physical processing services until, at the earliest, Monday, 30 March 2020. This does not impact other DTC operations. DTCC remains open and continues to provide uninterrupted access to all products and services.


RBC Investor & Treasury Services (RBC I&TS) has been advised by CDS that their window services in Toronto, Montreal, Calgary and Vancouver were closed from Thursday, 19 March 2020 at 17:00 local time until further notice.

As a result, the following will not be serviced during the closures:

  • Deposits and withdrawals;
  • Physical transfers via CDS;
  • Courier services where envelopes are dropped off at CDS.

In addition, CDS will not be accepting any U.S. deposits and withdrawals.

Clearstream Banking’s physical security processing services remain unavailable in the U.S.A. until 30 March and in Canada until further notice.

Further information

We will continue to monitor the situation, and will inform customers when further news is received from the market.

For further information, customers may contact Clearstream Banking Client Services or their Relationship Officer.


1. Clearstream Banking refers collectively to Clearstream Banking S.A., registered office at 42, avenue John F. Kennedy, L-1855 Luxembourg, and registered with the Luxembourg Trade and Companies Register under number B-9248, and Clearstream Banking AG (for Clearstream Banking AG customers using Creation Accounts), registered office at 61, Mergenthalerallee, 65760 Eschborn, Germany and registered in Register B of the Amtsgericht Frankfurt am Main, Germany under number HRB 7500.