Clearstream Client Services Satisfaction Survey

Privacy notice

With this privacy notice (hereinafter the “Notice”), Clearstream (hereinafter “We”/”Our”/“Us”) inform you how We process your personal data within the Introduction of Our survey. Your personal data is any information relating to you (hereinafter the “Personal Data”), such as name or contact details.

We pay special attention on the processing of Personal Data in accordance with the General Data Protection Regulation EU 2016/679 (“GDPR”) and applicable national data protection laws.

Identity and contact details of Us and of Our data protection officer:

Clearstream Banking AG
Mergenthalerallee 61
65760 Eschborn

and

Clearstream Banking S.A.
42, avenue JF Kennedy
L-1855 Luxembourg
Luxembourg
Phone: +352-243-0
 

Data Protection Officer

Data Protection Officer

Clearstream Banking AG
Mergenthalerallee 61
65760 Eschborn

and

Clearstream Banking S.A.
42, avenue JF Kennedy
L-1855 Luxembourg
Luxembourg

dataprotection@clearstream.com

Purpose, Categories of Personal Data, Legal Basis and Retention

We process the following categories of your Personal Data for the purposes of the Customer Survey: 

We may process your survey data (name, surname, email, company name and account number) for evaluation purposes to determine how to improve our services and gear them towards you as an individual. 

Legal basis for Our processing of your Personal Data

The legal basis is Art. 6 para. 1 lit. (a) of the GDPR, permitting the processing of personal data in case of your voluntarily given consent for the purposes of our evaluation of the survey. 

Do you have to provide your Personal Data to Us?

The participation in the survey is voluntary. Responses are kept confidential.

Do We make automated decisions on you?

We do not make any automated decisions solely on automatic processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

Retention periods

The period for which your Personal Data will be stored by the Data Processor for six months after conduction of the Introduction of the survey. 

Is this survey anonymous?

We have insight on who has participated in this survey and what was answered. This is a personalised survey and as such you have the possibility to provide your contact data such as phone number in order to be contacted for further feedback.

Transfer of Personal Data to Third Parties

Your personal data will be stored exclusively in Our database and on Our servers, or on those of our commissioned data processing providers. Our commissioned data processing providers process personal data exclusively within the European Union or an adequate data protection level will be provided by the use of appropriate safeguards in accordance with Article 44 et seq. of the GDPR.

Under these conditions, recipients of your personal data are service providers (processors) in the following areas:

Survey Provider: Microsoft Corporation 

Your Rights

Under applicable data protection laws, you have rights

  • of access to, rectification of, and/or erasure of your Personal Data;
  • to restrict or object to its processing;
  • to tell Us that you do not wish to receive marketing information; and
  • (in some circumstances) to require certain of your Personal Data to be transferred to you or a third party, which you can exercise by contacting Us at the details set out at the beginning of this Notice.

To the extent Our processing of your Personal Data is based on your consent, you also have the right to withdraw your consent, without affecting the lawfulness of Our processing based on your consent before its withdrawal.

To exercise your rights, you can contact Us as set out in Section 1. above. You can also lodge a complaint about Our processing of your Personal Data with a data protection authority.

Please also see our Privacy Policy.