Client services

Contact for whistleblowers

Our goal at Clearstream is to avoid illegal or unethical behavior in all business relationships. For this reason, we offer you the opportunity to anonymously report known or suspected violations via the Group Deutsche Börse whistleblower system.

Contact us

Clearstream’s well-trained professionals are here to help you with whatever you need.

We have over 100 experienced client service officers based across 11 offices around the world and can support you in 13 local languages, 24/7.

Select from our business areas on the left to identify relevant contacts.

Client services annual survey

Each year, we carry out an extensive client services survey.

Your feedback is of utmost importance to us to be able to best identify your needs and to prioritise and address enhancement requests to further improve our products and services.

Results of client services annual survey 2018

  • Around 1,000 survey participants.
  • Satisfaction in both Clearstream products and services remains above market benchmark.
  • Increased general satisfaction regarding several product areas among which Cash Settlement Asset Services and GSF Lending ASL.

Customer quotes 2018

“Competence, courteousness and efficiency are your points of strength.”

“Our CSO is very warm-hearted and glad to assist us to solve problems.” 

“The client service team is very helpful on answering enquiries and the account manager provides immediate assistance whenever there is issue. Thanks a lot!”

“One of the best Client Services I have ever dealt with.”

“I’m very pleased to work with your team. Thanks for the outstanding service.”

“I always appreciated your customer service. Client Services is always ready to listen our opinion and try to give us better service. I hope our good relationship is going to last for a long time. Thank you.”

“My overall feeling is that the service provided by Clearstream is excellent and perfectly meets our expectations.”

Feedback on areas for improvement on specific products and services raised by customers via the annual survey is closely analysed and actions taken.

Product enhancements responding to client services survey results 2018

  • Clearstream launched further phases of the OneClearstream service offering with the activation of the Italian, Austrian and ESES markets. 
  • Improved functionalities were delivered in Xact Web Portal.
  • Argentina: Introduction of against settlement service in ARS. 

Thank you to all our customers who actively contribute to our annual survey. Watch this space for an invitation to participate in our next annual survey!