Income processing overview

As issuance levels continue to grow, so the volume of income events rises accordingly. Product complexity is also increasing, driven primarily by innovation on the trading floor, and with it the challenges of increasingly complicated income servicing. Timeliness, accuracy and service quality are key requirements; and our mature, comprehensive package of income services allows our highly professional teams to respond quickly to these trends and, in doing so, to our customers’ needs.

Payment accuracy

We enjoy a high payment accuracy rate and income reversal rates continue to fall, despite the large increase in payments over the past years.

In general, we average an accuracy payment rate of over 99.5% for all events despite the steadily increasing volume, with an all-time record of only 0.22% reversal rate in the international market last year.